Choosing your date:
Please choose a date that is best for your reversal surgery. We can usually schedule with as little as one week’s notice – if we are able to get the paperwork and deposit completed immediately.
Making Appointment
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When you are ready to make an appointment, just let us know the date you want surgery done. We are currently scheduling 2-3 months in advance (email for details) unless you are on a payment plan (then you can schedule up to a year in advance).
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Calendar to view for openings: http://www.riobravoreversal.com/calendar.html
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• Morning surgery — you will be admitted to the hospital the day before surgery (final shuttle is @ 6pm). You will be released the day after surgery (approximately 24 hours post op). If you are flying, your return flight should be noon or later the day after surgery.
• Afternoon surgery — we are currently only scheduling morning surgeries.
Remember 4 – 24 – 2
-We would prefer to have you in the hospital at least 4 hours prior to surgery (or check in the night before for a morning surgery) if possible, but we will work with you on your arrival time.
-Stay in the hospital a minimum of 24 hour post op
-Allow at least 2 hours between hospital release and flight time
Cancellation/Rescheduling guidelines:
please read carefully!
*During the months of Feb-June – we are often completely booked very quickly – with a waiting list. During those months we ask that you please do not schedule if you do not have your passport or your deposit/funds ready. A rescheduling fee will be applied to ALL canceled, missed, or rescheduled appointments during these months. Refunds are still available in most cases.
Cancellations:
To cancel your appointment for any reason, you must contact us by email in advance and give a 30 day notice to obtain a partial refund of your deposit. If you have canceled or rescheduled before, the deposit is not refundable but can be applied to a payment plan (contact our office).
If you miss your appointment without notice, do not give proper notice for rescheduling, or canceling, or the appointment is canceled due to non-payment of the deposit – you may forfeit your deposit and pay a rescheduling fee to reschedule.
Rescheduling:
Rescheduling is not a problem, but please email us with your changes at least 2 weeks in advance. *see below
A new date should be chosen at that time and should be a date within scheduling calendar time frame (up to 2 months in advance or 1 year if on payment plan).
You may reschedule 1 time without a fee if you give 2 weeks notice (not during busy season). But all 3rd appointments will have a rescheduling fee and may forfeit the deposit. A full deposit instead of a rescheduling fee (or in addition to a fee) may be required depending on the circumstances or the number of times an appointment has been missed.
(holding an appointment you are unsure can keep others from being able to have their surgery, so we ask that you please make sure you have everything ready before you schedule and hold a date)
There is a considerable amount of time, paperwork and reservation fees that go into scheduling your surgery – so patients who request appointments but do not follow through with the deposit will be charged a rescheduling fee. Patients who do not show up or do not give notice (or must be canceled by the hospital for no deposit) will be charged a rescheduling fee. If you are not sure you can pay the deposit – please wait to schedule. We regret that this is an issue, but please remember that our staff spends a lot of time preparing for your surgery date and funds are paid by our office on your behalf — so it’s not a penalty to you – but simply a reimbursement to us whenever a fee is applied.
Please remember whatever the circumstances, communication is key to making sure that everyone’s needs are met.
